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Online Policy

TERMS AND CONDITIONS OF SALE

All orders placed are subject to these conditions of sale and the placing of an order shall be considered to be acceptance of these conditions.


1. PRICES
Prices are subject to change without notice and are those ruling at the time you place your order.


2. GST
All prices shown exclude AUS GST at the current rate. An invoice will be supplied showing the GST element of the sale. For goods moved outside of Australia, we will automatically charge GST on all orders. Any special requirements please email sales@fuelequipmentspecialist.com.au with the details. ABN Number:46 164 244 482 


3. PAYMENT TERMS
All goods must be paid for in full prior to despatch unless you hold a pre-arranged credit account with us. Payment methods currently accepted include the following;
Credit Card – Online payments are automatically processed by Securepay or Paypal upon completion of checkout. We can also accept Credit Card payments over the telephone
 
4. DELIVERY TIME
The estimated time of delivery, whilst given in good faith, is not the essence of the contract. Fuel Equipment Specialist shall not be liable for consequential loss or damage, in respect of delayed deliveries due to any reason, and howsoever caused
Upon reciept of payment, goods will usually be despatched within five working days and by the most economical means available, If you require a priority service, please contact us for a quotation. Items sent by Australia Post are subject to Australia Post Terms & Conditions, please refer to the website for details.

We are not always able to despatch same-day, if a product is out of stock or has to be ordered specially, then dependent upon the stock situation with the manufacturer, and the location of the manufacturer (some being overseas), delivery could take up to 6 or 8 weeks. For this reason, if any part of your order is urgent, we encourage you to contact us to check availability prior to purchasing, we will then check stock, and if necessary contact manufacturers and provide you with an ETA. If you have concerns about a delivery please email us and we will get back to you as soon as possible.


5. RETURNS
Items returned as 'not required' will only be accepted if in new, UNUSED condition, with original, clean packaging and within manufacturers guarantee, all returns will be subject to a 25% restocking charge to cover our administration fees, we will not refund at all for any goods which have been used or soiled in any way. Items sourced to a customers specification cannot be returned for credit unless they are suspected to be faulty. All carriage charges must be paid for by the customer but we may reimburse these costs if the goods are faulty and within manufacturers warranty. Goods cannot be returned in person unless by prior arrangement. Returned items lost / damaged in transit must be claimed for by the sender.


6. CARRIAGE
All prices exclude carriage and packing to Australian mainland destinations, this includes appropriate insurance to the value of the goods. It is recommended that goods are fully inspected upon delivery or signed for as UNCHECKED. Shortages and / or transit damage must be signed for as such on the delivery paperwork, and notified in writing to us within two days of delivery. Claims beyond this period will not be entertained. Collections are not permitted.


7. TITLE
Title of the goods shall pass from Fuel Equipment Specialist to the purchaser upon full payment of all monies due. Payments may be required to clear, the duration required for confirmation of clearance is dependent upon the working hours of our bank, Commonwealth Bank Plc. In the event of a Credit Card charge-back or transaction refusal for whatever reason, and should payment not be resubmitted within a reasonable period of time, Fuel Equipment Specialist reserves the right to re-possess the associated goods, and shall have right of entry to the purchasers premises in order to retrieve the goods.


8. INFORMATION AND SPECIFICATIONS
Information and specifications, including photographs, drawings and diagrams, published by Fuel Equipment Specialist are given in good faith but shall form no part of the contract. Fuel Equipment Specialist reserves the right to alter specifications in line with manufacturers amendments and other information received. Fuel Equipment Specialist, at the request of a customer may, but without being under any obligation to do so, furnish technical advice with reference to the use of the goods or material sold hereunder, but on the express understanding that any such advice or assistance is given and accepted at the customers risk and Fuel Equipment Specialist shall not be liable for any loss, damage or claims arising there from.


9. WARRANTY
Warranty offered is that of the manufacturer, and shall be limited to repair or replacement of the item as advised by the manufacturer. All products alleged as warranty failures should be returned to us for inspection at our deliveries address above, the cost of carriage & adequate insurance must be paid for by the customer but may be reimbursed if goods are faulty as per paragraph 5 above. Prior to return, customers should contact us to discuss the problem, and if necessary obtain the required returns authorisation number, which must accompany the returned goods. No responsibility is accepted for consequential or liquidated damages in the event of product failure.


10. IMPORT DUTIES
The recipient of any exported goods will be responsible for the paying of any Import Duty, Local Sales Tax, and Customs Handling Charges that are due when the goods enter the country of destination.


11. TRADEMARKS
The Fuel Equipment Specialist logo is a trademark and is protected by law, it must not be reproduced without written consent by the owner.

12. Online Cookies
FuelEquipmentSpecialists.com.au puts small files (known as ‘cookies’) onto your computer to collect information about how you browse the site.
Cookies are used to measure how you use the website so it can be updated and improved based on your needs. Cookies help our site remember the notifications you’ve seen so that we don’t show them to you again. Our cookies aren’t used to identify you personally.
You’ll normally see a message on the site before we store a cookie on your computer.

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the FES TANKS’ website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

We use Google Analytics software to collect information about how you use FuelEquipmentSpecialists.com.au. We do this to help make sure the site is meeting the needs of its users and to help us make improvements.

Google Analytics stores information about:
the pages you visit on FuelEquipmentSpecialists.com.au - how long you spend on each FuelEquipmentSpecialists.com.au page
how you got to the site
what you click on while you’re visiting the site
We don’t collect or store your personal information (eg your name or address) so this information can’t be used to identify who you are.

We don’t allow Google to use or share our analytics data.

PRIVACY POLICY

Information we collect, and how it is used:
Fuel Equipment Specialist will collect data in order to help provide site users and customers with the best possible service. We do this in several ways.

Personal Information:
Whenever you place an order we collect your name, postal address, email address and telephone number.
We use this information to process your order, and communicate with you in respect of your order where necessary.
We also collect information when you enter a competition or register for our newsletter.
We may use the information collected to notify you about new products, money saving offers, news and changes to our website and web service. At each point where you are asked to provide us with personal information you will be given the opportunity to tell us that you do not want your personal information to be used in this way. If you later decide that you no-longer wish to receive such information from Fuel Equipment Specialist, you can ‘Unsubscribe’ from our updates at any time (See ‘Unsubscribing’ Below)
We may also store and use information for the purposes of website and system administration, and fulfilment of customer service. For example, we keep details of your purchase in order to maintain records relating to product warranties etc.
We may analyse information collected for research, and for the development of our website and our services to benefit our website visitors and customers. This may include building records of individual visitors, which are combined together for analysis of trends and patterns in the usage of our website.
Unsubscribing:
If you later decide that you do not wish to receive such information from Fuel Equipment Specialist, you can "Unsubscribe" from our updates at any time.
You must tell us the email address that you would like to unsubscribe. If your email is redirected from one email address to another, you should tell us the address to which we send our email updates. You can unsubscribe by sending a blank email to info(at)Fuel Equipment Specialist.co.uk entering the word ‘UNSUBSCRIBE’ in the title bar, or alternatively you can write to us at the address above.

Sharing information:
Fuel Equipment Specialist employs other companies to perform specific functions on our behalf. Examples include the preparation and transmission of email updates, the delivery of packages, secure processing of payments etc. These companies have access to information in order to perform their functions for Fuel Equipment Specialist, but may not use the information for any other purpose.
Your information is safe with us. Fuel Equipment Specialist does not disclose information to other companies for their commercial use.
Information queries:
We collect, store and process information in accordance with the Data Protection Act 1998.
If you have any queries with regards to personal information collected by Fuel Equipment Specialist, please contact us at info@fuelequipmentspecialist.com.au or write to us at the address above.